HR/CRM Bridge

This workflow connects two critical systems — Human Resources and Customer Relationship Management — and merges their data into a shared portal accessible by both teams. It improves cross-functional visibility, eliminates manual work, and streamlines collaboration between departments.

Features

This solution includes three connected workflows that automate onboarding, course management, and training assignments. Together, they eliminate manual work and improve data consistency across HR and CRM systems.
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Workflow 1: Create New Employees

Objective: Automate onboarding by creating new employee profiles across systems for faster setup.

Process: When a new employee is added and marked as Active in the HR system, they’re automatically added to Salesforce and Airtable.

Outcome: New hires are set up quickly and accurately across systems, minimizing delays and eliminating manual work. 

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Workflow 2: Add/Update Courses

Objective: Keep training course data aligned across systems by automating updates.

Process: When a new course is created or updated in Salesforce, it is automatically added to Airtable for reporting and visibility.

Outcome: Courses are added swiftly and across platforms, streamlining setup and removing the need for manual input.

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Workflow 3: Add Course Assignments

Objective: Ensure employee training assignments stay consistent across systems.

Process: When a course assignment is made in Salesforce, or a status is updated, it is automatically pushed to the employee’s record in Airtable.

Outcome: Management has accurate visibility into training progress without  needing to access to the HR or CRM systems. 

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